Maximum Conversations, Minimum Wait
Predictive dialing uses AI to call multiple numbers at once, predicting when a rep will be available. When someone answers, they’re instantly connected to an available rep. Voicemails and no-answers are automatically skipped.
How Predictive Dialing Works
Our algorithm analyzes answer rates, average call duration, and team availability to optimize the dial ratio in real-time. The result: reps spend 45+ minutes per hour in actual conversations.
Key Capabilities
Intelligent Dialing
- Multi-line simultaneous dialing
- AI-powered answer prediction
- Real-time ratio optimization
- Voicemail and fax detection
- Busy signal handling
Pacing Controls
- Agent availability detection
- Wrap-up time configuration
- Peak efficiency mode
- Conservative compliance mode
- Manual override options
Compliance Features
- FCC abandon rate monitoring
- Call drop rate limits
- TCPA compliance settings
- Recorded disclosure playback
- Consent tracking
When to Use Predictive Dialing
Predictive dialing excels for high-volume campaigns with large lists. When you have thousands of numbers to work through and need maximum efficiency, predictive dialing delivers.
Balancing Speed and Quality
Our system automatically adjusts pacing based on answer rates. High answer rate lists get a lower ratio to ensure quality connections. Low answer rate lists dial more aggressively to maintain conversation flow.