Battlecards
Not Interested Objection
Handle early pushback and keep the door open.
Understanding "Not Interested"
"Not interested" is the most common cold call objection. But it rarely means they've evaluated your offer—it's an automatic response to salespeople. Your job is to earn 30 more seconds.
What they're really saying:
- "I'm busy and this feels like a sales call"
- "I don't know enough to be interested"
- "I've been burned by similar calls before"
- "I'm not the right person"
Response Strategies
The Acknowledgment + Pivot
"I totally get it—you weren't expecting this call. Before you go, can I ask one quick question? [Pause] What's your current approach to [problem]? If it's working great, I'll leave you alone. But if there's room to improve, I might have something worth 2 minutes."
Why it works: Acknowledges their position, asks permission, and pivots to a question that reveals their situation.
The Curiosity Hook
"That's fair—most people say that before they hear what we do. Quick question: if I could show you how companies like [similar company] are adding [specific result], would that be worth 60 seconds?"
Why it works: Creates curiosity with a specific result. Asks for a small commitment (60 seconds).
The Honest Approach
"I appreciate you being direct. Look, you don't know me, and I just interrupted your day—I get why you'd say that. But I wouldn't be calling if I didn't think this could genuinely help. Give me 30 seconds to explain why, and if it's not relevant, I'll hang up. Fair?"
Why it works: Disarms them with honesty and self-awareness. Shows respect for their time.
The Pattern Interrupt
"You know what? That's exactly what I'd say too. [Pause] But just out of curiosity—is outbound pipeline something you're actively working on, or have you completely cracked it?"
Why it works: Agreeing surprises them. The follow-up question is hard to dismiss because it's genuinely curious.
The Soft Close
"No problem at all. Before I let you go—is it that you're all set on outbound, or just that now's not a good time? If it's timing, I'm happy to reach out next quarter instead."
Why it works: Gives them an easy way to say "not now" vs. "not ever." Opens door for future follow-up.
Situation-Specific Responses
"I don't take sales calls"
"I respect that—and I wouldn't want to waste your time on a typical sales call. This isn't about pitching you. I wanted to ask one question about how you're handling [specific problem]. If it's not relevant, I'll leave you alone. Deal?"
"We're all set / happy with current solution"
"That's great to hear—sounds like you're in a good spot. Just curious: are you hitting your pipeline targets consistently, or is there room to do more? I ask because even companies who are 'happy' often find there are gaps they didn't know about."
"Send me an email"
"Happy to do that. So I send the right thing—what specifically would be most useful? Pricing, case studies, or how we work? And once you've had a chance to look, would you be open to a quick call to answer questions?"
Pro tip: Get a micro-commitment for a follow-up call so you're not just adding to their inbox.
"Call me back later"
"Sure, when works? [Get specific time] Perfect, I'll call you at [time]. Before I go—just so I can be prepared—is [problem] something you're actively working on, or is this more exploratory?"
Why it works: Locks in a specific callback time and qualifies their interest level.
After "Not Interested"
If They Won't Budge
"I hear you loud and clear. Thanks for being straight with me—I appreciate it. If anything changes on your end, feel free to reach out. Have a great day."
Key: Exit gracefully. Don't burn the bridge—circumstances change.
Leaving a Good Impression
- Thank them for their time
- Don't argue or get defensive
- Leave the door open for future contact
- Be genuinely pleasant—they'll remember that
Prevention Strategies
Reduce "not interested" by improving your opening:
- Pattern interrupt: Don't sound like every other salesperson
- Permission-based opener: "Do you have 30 seconds for me to tell you why I'm calling?"
- Lead with value: State the benefit before asking for time
- Use triggers: Reference something specific about them/their company
- Sound human: Conversational tone, not scripted
Key Principles
- Don't take it personally: It's not about you—it's an automatic response
- Stay curious, not defensive: Ask questions, don't argue
- Earn the next 30 seconds: Small commitments lead to bigger ones
- Know when to quit: 2-3 attempts max, then move on gracefully
- Leave doors open: Today's "no" could be next quarter's "yes"