Coach Reps Live, Not After the Fact
Don’t wait until the deal is lost to give feedback. With live call coaching, managers can listen in, whisper suggestions, or jump in to help close - all in real-time.
Three Coaching Modes
Listen: Silently monitor any call without the rep or prospect knowing. Whisper: Speak directly to the rep without the prospect hearing. Barge: Join the call as a participant when extra help is needed.
Key Capabilities
Live Coaching
- One-click listen-in
- Whisper mode coaching
- Barge/join capabilities
- Call takeover option
- Transfer functionality
Monitoring Dashboard
- Live call activity view
- Rep status visibility
- Queue depth monitoring
- Alert configuration
- Performance metrics
Coaching Tools
- In-call note taking
- Coaching card sharing
- Post-call feedback
- Performance tracking
- Coaching session scheduling
When to Use Each Mode
Listen for general monitoring and gathering coaching points. Whisper when a rep needs a quick tip or piece of information. Barge for high-stakes calls or when a deal is at risk.
Developing Your Team
New reps ramp 40% faster with live coaching support. They learn by doing with a safety net, building confidence and skills simultaneously.