Systematic Quality Assurance
Move beyond random call reviews to systematic quality monitoring. Custom scorecards, structured workflows, and trend tracking ensure consistent evaluation across your team.
Custom Scorecards
Build evaluation criteria that match your sales methodology. Score on discovery quality, objection handling, next steps, and any other dimension that matters.
Key Capabilities
Scorecard Features
- Custom criteria builder
- Weighted scoring
- Required vs. optional items
- Comment fields
- Pass/fail thresholds
Review Workflows
- Review assignment
- Manager approval
- Rep self-assessment
- Calibration sessions
- Dispute handling
Analytics
- Quality score trends
- Criteria breakdown
- Rep comparison
- Improvement tracking
- Calibration metrics
Calibration and Consistency
Regular calibration sessions ensure managers score consistently. Built-in tools facilitate calibration exercises and track inter-rater reliability.
Connect Quality to Outcomes
Correlate quality scores with sales outcomes. Understand which quality factors actually predict success and focus coaching accordingly.