Right Lead, Right Rep, Right Time
Manual lead assignment is slow and unfair. Our automated routing ensures leads get to the right rep instantly, with perfect distribution and SLA tracking.
Intelligent Routing Rules
Route by territory, account ownership, industry expertise, capacity, or any custom criteria. Complex routing logic, simple setup.
Key Capabilities
Routing Methods
- Round-robin distribution
- Territory assignment
- Account-based routing
- Skill-based matching
- Weighted distribution
- Availability-aware routing
Task Automation
- Auto-task creation
- Due date calculation
- Priority assignment
- Reminder scheduling
- Escalation rules
SLA Management
- Response time tracking
- Assignment SLAs
- Escalation triggers
- Performance alerts
- SLA reporting
Speed to Lead
Studies show 5-minute response times generate 8x more conversations than 30-minute responses. Automated routing gets leads to reps in seconds, not hours.
Fair Distribution
Round-robin ensures equal opportunity distribution. Weighted routing balances for capacity and performance. Either way, no more cherry-picking or uneven workloads.