Voting drives
Run organised calling campaigns that encourage participation and help people prepare to vote.
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Enrolment awareness
Prompt people to check their enrolment through the relevant electoral authority and direct questions to official resources.
Voting reminders
Share approved reminders about an upcoming vote and direct people to current official information on when, where and how to participate.
Questions and follow-up
Capture practical questions, record requested follow-ups and hand unresolved enquiries to your campaign team.
A clear brief for every conversation.
Define the election or vote, audience, approved script and official information sources before calling. Our Sydney team brings calling capacity and call-centre discipline to your participation campaign.
Report on the work completed.
Track people reached, information requested and follow-ups completed. Keep reported participation intentions separate from verified outcomes; a conversation does not establish that someone voted.
Planning your politics calling campaign
Choose the audience and the purpose
Start with people included in an agreed participation campaign who need practical information about an upcoming vote. Give each group a clear reason for the conversation. Separate new outreach from existing enquiries so callers understand the relationship and do not repeat questions the person has already answered. Review contact details, exclusions and previous responses before work begins.
Agree what a useful next step looks like
The brief should explain how to record the question asked, the official resource required and whether the person has requested a follow-up. Decide which answers justify a next conversation, which need a different team and which mean no further action. Keep confirmed facts separate from assumptions. A clear definition helps your team assess the handover consistently and makes campaign reporting more useful.
An example of how the brief changes the call
A voting drive might begin with people asking how to check their enrolment or where to find voting information. The caller would direct them to the relevant electoral authority and record any unresolved practical question. Reporting would show completed conversations and follow-ups, without inferring that a person voted.
This is an illustrative campaign scenario, not a client result.
Give every follow-up an owner
Prepare current official information sources, the scope of the vote, approved reminders and the contact responsible for answering unresolved questions. Agree where notes will be recorded and who will handle the next action. A handover should include the reason for the conversation, the response, unresolved questions and the agreed timing. Your team can then continue with the context it needs instead of starting the discussion again.
Review quality before adding capacity
Review people reached, information requests handled and requested follow-ups completed, alongside contact quality and completed calling activity. Look at the reasons conversations progress or stop, and check whether follow-ups happen when agreed. Use that evidence to adjust the audience, brief or allocation. Apparate has 30 local staff available to call; the right campaign size depends on the work required and your ability to handle the next step.
Before launch, confirm how contact preferences and requests to stop will be recorded, how list updates reach the calling team and who can access campaign notes. Keep the records relevant to the agreed purpose. This makes day-to-day calling easier to manage and helps both teams maintain a consistent experience when responsibilities pass between them.
Explore calling services, review pricing and inclusions, or learn about our local team. Compare other industry campaigns if your organisation serves several markets.
Politics calling questions
What can a voting drive call cover?
A participation call can share approved practical reminders and direct people to the relevant electoral authority for enrolment and voting information. The campaign brief should identify the vote, the information sources and how questions will be handled. Calling reports can record information provided and requested follow-ups; they should not present an intention to participate as a verified vote.
What do we need to prepare for a politics campaign?
Start with a clear objective, the intended audience and the next action you want a conversation to produce. For this campaign, prepare current official information sources, the scope of the vote, approved reminders and the contact responsible for answering unresolved questions. Agree how callers will record responses, which questions need escalation and who will own follow-up. Review a sample of the proposed contact list before allocating calling time.
How will we know whether the calling campaign is working?
Agree the reporting definitions before launch, including people reached, information requests handled and requested follow-ups completed. Review activity alongside the quality of the conversations and the next actions completed. A booking or an expression of interest is not automatically a completed outcome. Where confirmation sits in your own system, agree who will update it and how that information will feed into campaign reviews.
Can we start with a defined scope and review it before expanding?
Yes. Begin with an agreed audience, calling allocation, brief and review point. Confirm which preparation, management and reporting work is included, along with the responsibilities of your own team. Use the first completed conversations to assess list quality, common questions and follow-up capacity. Any expansion should reflect those findings and available capacity rather than an assumed number of results.